Ownership
As a client you are responsible for creating and implementing your decisions, choices, actions and results. I request that you commit to do the work that needs to be done to achieve your goals. I would ask you to create the appropriate time and energy necessary to make this a reality. In return,
you can also expect the same from me.
I believe an essential element of ownership is that you’re always responsible for scheduling sessions (if applicable) and sharing updates proactively, so you can maximize our time together. If you decide not to do so (or with a delay), the pricing doesn’t automatically change as I reserve my time to be available for a limited number of clients. Also note that if you cannot find a convenient time slot in my agenda, it’s important to proactively let me know so we can figure out other potential options.
Confidentiality & Ethics
All our communication is confidential. We do not share sensitive information with third parties. Confidentiality may only be breached if required by law or if there is an imminent risk of serious harm to yourself or others. As an ICF Certified Coach, I hold myself to their code of ethics (viewable on the ICF website)
Practical requirements
In order to have data driven insights, you need data. Therefore, the requirements are a weighing scale that measures body fat percentage (BMI is not needed), a simple tape measure (to track your hip/waist circumference) and a box of Ketostick (approx €10/ $15). Without these you’ll be unable to track your progress and make the program virtually useless.
Guarantees & Results
Transformation Packages: If you commit to a 5-month package deal, I guarantee you will reach the weight loss target agreed upon during our initial kick-off phase. If this agreed goal is not met by the end of the 5-month period, I will provide 1 month of full dedication for free.
Applicability: The guaranteed target must be physically realistic and mutually agreed upon before the start of the program.
Typical Results: Most clients on this package aim for and achieve a weight loss of 22–44 lbs (10–20 kg), which averages to approximately 1–2 lbs (0.5–1 kg) per week.
Exceptional Results: While we have seen results as high as 53 lbs (24 kg) in this timeframe, these are considered exceptional outliers requiring strict adherence and specific physiological starting points.
Your Guarantee: The specific target covered by this guarantee will be determined by your starting point and commitment level. If your goal is highly aggressive, we will determine if this falls under the “Guaranteed” bracket during our kick-off.
Conditions of Guarantee: This guarantee is void if you are unable to follow the program guidelines, if your personal/professional commitments prevent adherence, if you do not attend calls on time, do not share requested data, do not follow general recommendations, or have physical issues preventing normal progression. In such cases, the free extension does not apply.
General Services: For all other services (including the Kickstart month and flexible monthly options), no specific results are guarantee
Limitations
I am not a licensed doctor, dietitian, therapist, or healthcare professional. My services provide general guidance on nutrition, exercise and wellness and are not medical, therapeutic, or dietary prescriptions. They are not intended to diagnose, treat, prevent, or cure any medical or mental health conditions. Before following any recommendations in these fields, you must consult a licensed healthcare provider to ensure safety and appropriateness. You assume all risks associated with my recommendations and acknowledge that I do not guarantee the safety or efficacy of supplements. By engaging my services, you agree to release me from any claims or liabilities arising from coaching. You are responsible for ensuring compliance with local laws.
Payment & Cancellation
Payment & Cancellation Pricing: Specific fees for “Kickstart” (Step 1) and subsequent steps are displayed at checkout. Prices are VAT-exempt for non-EU residents and subject to VAT for Dutch residents.
Invoicing: Programs generally require prepayment. In specific cases, a grace period of 2 weeks may be granted. If payment is not received within the agreed period, cooperation may be halted.
Refunds & Renewals:
VAT
The invoice will include VAT for EU clients and exclude VAT for non-EU clients. A general description (‘coaching’/’consulting’) and my (other) company name (Human Potential Coaching) often makes it tax deductible/valid for developmental budgets, but should be indicated at the kick-off form. I can never guarantee this, but it has worked for all of my clients so far. I can also add budget code or details like this on the invoice if requested, however, I cannot simply put anything as I will always work within the framework of the Dutch Tax law.
Currency
The actual amount for the various packages is based on Euros. US Dollars are shown as an indicator and are based on an estimated exchange rate. However, the exact amount that will be billed is going to be based on the exchange rate that is used by the payment service provider. I can therefore not guarantee the exact amount in USD, like I can in Euros.
Errors
Mistakes can be made when selling products online. Therefore, I do not guarantee everything is perfect and therefore hold the right to cancel orders when I deem something went wrong. Examples could be that you were successfully able to go through the checkout with a faulty price or used a VAT free price despite being required to pay so.
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